Dev Lumina has not launched and is not currently shipping. This policy is published in advance. Where a timeline or a charge depends on our first production run and our courier contracts, we say that plainly below rather than publish a number we cannot yet stand behind. Firm figures will appear here before the first order is accepted.
Shipping Policy
1. Where we ship
We will ship across India, to any PIN code our courier partners service. If your PIN code is not serviceable we will tell you before taking payment, or refund you in full if it comes to light afterwards.
We do not ship outside India at this time.
2. Dispatch and delivery times
We have not shipped an order yet, so we are not going to publish a dispatch window we cannot yet stand behind. Our first production run will set these times and they will be published here, on the product page, and in your order confirmation before we accept a single order.
What we commit to now:
- The dispatch window that applies to your order will be stated on the product page and repeated in your order confirmation.
- If we cannot meet it, we will tell you rather than let the date pass in silence, and you may cancel for a full refund.
- Made-to-order and bulk orders will always carry their own timeline, agreed in writing before you pay.
Delivery to metro cities is usually faster than to smaller towns and to the North-East, Jammu & Kashmir, Ladakh and the island territories, which can take several days longer. Working days are Monday to Saturday, excluding public holidays in Chhattisgarh.
3. Shipping charges
Terracotta is heavy, and courier pricing for a packed candle depends on volumetric weight as much as actual weight. We are costing this properly rather than guessing, and the rate, along with any free-shipping threshold, will be published here and shown at checkout before you pay.
What will not happen: a charge appearing after checkout. The amount you see before you pay is the amount you pay.
4. Cash on delivery
Whether we offer cash on delivery, and on what order values, will be confirmed before launch and stated at checkout.
5. Packing
Terracotta is fragile and heavier than glass. Every candle is packed in a rigid box with cushioning and shipped in an outer carton marked fragile. We use recyclable and plastic-free packing materials wherever an option exists that survives Indian courier handling.
6. Tracking
We email you a tracking number and the courier's name when your order is dispatched. Tracking usually starts updating within twenty-four hours of pickup. If your tracking has not moved for three working days, write to us and we will chase the courier for you.
7. Delivery attempts and incorrect addresses
- Couriers normally attempt delivery up to three times before returning a shipment to us.
- Please give a complete address with a landmark and a phone number that is reachable during the day.
- If a shipment is returned to us because the address was wrong or incomplete, or because nobody was available, we can resend it once you pay the return and re-dispatch charges, or refund the order value less the shipping actually incurred.
8. Damage in transit
Terracotta can break in transit despite good packing. If your order arrives damaged:
- Write to hello@devlumina.in within 48 hours of delivery.
- Send photographs of the outer carton, the inner packing and the damaged item, plus a video of the parcel being opened if you have one.
- We will send a replacement at our cost, or refund you in full, at your choice.
An unopened-parcel video is the single most useful thing you can send us, and it is what couriers ask for when we raise a claim. Please keep the packaging until the matter is settled.
9. Lost shipments
If a shipment is marked lost by the courier, or has not moved for ten working days, we treat it as lost and send a replacement or refund you in full. You do not have to wait for the courier's investigation to finish.
10. Questions
Write to hello@devlumina.in or call +91 80859 41473 with your order number. See also the Refund & Cancellation Policy.